The Headwaters Health Care Centre is the license holder of the Dufferin County Paramedic Service (DCPS) and has been a provider of land ambulance for more than 40 years. The Service operates with 3 stations: Headquarters located in Orangeville and satellite stations in Shelburne and Grand Valley.
Dufferin County Paramedic Service responded to approximately 9,966 calls in 2019, with an average response time of 7:45. Dufferin County EMS is committed to improving and optimizing response times twenty-four hours a day, seven days a week.
The Dufferin County Paramedic Service provides defibrillation, symptom relief, and I.V. therapy on all vehicles. DCPS also has Advanced Care Paramedics on selected vehicles. Currently, more than 40% of our staff are trained as Advanced Care Paramedics.
Dufferin County Paramedic Service provides emergency medical service 24 hours a day, 7 days a week. In an emergency paramedics provide medical treatment and can transport patients to the most appropriate hospital destination if required.
When do I call 9-1-1?
Always call 9-1-1 in a medical emergency. Some examples of a medical emergency would include (but not limited to):
- Chest pain or discomfort
- Sudden severe pain
- Shortness of breath or difficulty breathing
- Uncontrollable bleeding
- Sudden dizziness or vision problems
- Sudden weakness, numbness, and/or tingling in the face, arms, or legs
- Sudden difficulty speaking
- Difficulty rousing or waking someone
How can I help while waiting for paramedics?
- Clear a path to the patient
- Unlock doors
- Turn on outside lights
- Secure pets
- Clear cars from your driveway
- Obtain medications and health card for the patient
- Have someone wait out front, if possible