Paramedic Services

The Headwaters Health Care Centre is the license holder of the Dufferin County Paramedic Service (DCPS) and has been a provider of land ambulance for more than 40 years. The Service operates with 3 stations: Headquarters located in Orangeville and satellite stations in Shelburne and Grand Valley.

Dufferin County Paramedic Service responded to approximately 9,966 calls in 2019, with an average response time of 7:45. Dufferin County EMS is committed to improving and optimizing response times twenty-four hours a day, seven days a week.

The Dufferin County Paramedic Service provides defibrillation, symptom relief, and I.V. therapy on all vehicles. DCPS also has Advanced Care Paramedics on selected vehicles. Currently, more than 40% of our staff are trained as Advanced Care Paramedics.

Ambulance Station Image

Calling 9-1-1

Dufferin County Paramedic Service provides emergency medical service 24 hours a day, 7 days a week. In an emergency paramedics provide medical treatment and can transport patients to the most appropriate hospital destination if required. 

When do I call 9-1-1?

Always call 9-1-1 in a medical emergency. Some examples of a medical emergency would include (but not limited to):

  • Chest pain or discomfort
  • Sudden severe pain
  • Shortness of breath or difficulty breathing
  • Choking
  • Uncontrollable bleeding
  • Sudden dizziness or vision problems
  • Sudden weakness, numbness, and/or tingling in the face, arms, or legs
  • Sudden difficulty speaking
  • Difficulty rousing or waking someone

How can I help while waiting for paramedics?

  • Clear a path to the patient
  • Unlock doors
  • Turn on outside lights
  • Secure pets
  • Clear cars from your driveway
  • Obtain medications and health card for the patient
  • Have someone wait out front, if possible

Careers at Dufferin County Paramedic Service

Find out about current job opportunities with DCPS.

Contact Paramedic Services

If this is an emergency, call 9-1-1 immediately.


325 Blind Line, Orangeville, ON L9W 4W9

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