Program Assistant - Housing Services

Reporting to the Housing Program Supervisor, the Program Assistant provides a wide range of program and

administrative support services to staff and clients which support the delivery of Community Services


Posting Date

Closing Date

What you’ll do

  • Provide excellent customer service (in-person and over the phone) by greeting visitors/clients, determining service required, responding to questions, scheduling/rescheduling appointments, and taking messages/re-directing to staff/agencies
  • Make appropriate referrals to support clients (i.e. referrals to community housing, employment services, child care subsidy, external community agencies, etc.)
  • Provide clients with required program information, forms and applications and assist in completing the forms and applications where needed
  • Perform data entry and changes into relevant database(s) to record and validate client information from phone calls and/or personal visits
  • Act as a liaison for clients and work to empower clients to advocate for themselves
  • Complete third party checks. (Equifax, Ministry of Transportation Ontario (MTO), OSAP, Employment Insurance (EI), etc.)
  • Process cheques/payments within prescribed timelines and complete monthly cheque runs for clients and service providers as required
  • Keep record of all incoming payments, repayments, reimbursements and cancelled cheques
  • Accept rental payments as required from tenants
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