Visitor Services Coordinator - Permanent Full Time

Reporting to the Museum Manager, the Visitor Services Coordinator is responsible for implementing a visitor-centric model of customer service at the Museum of Dufferin (MoD) and maintaining a nimble, efficient front-of-house operation. The Visitor Services Coordinator is a dynamic, forward-facing member of the Museum’s team that leads the MoD’s engagement with visitors. This position also provides vital assistance for a variety of administrative, financial, and guest services tasks related to the Museum, including preparing financial deposits and statements, maintaining visitor statistics, managing tour and rental bookings, and assisting with events coordination.

Posting Date

Closing Date

What you’ll do

  • Respond to inquiries from the public via phone, email and in person visits
  • Provide visitors and the public with general information about MoD programs, services, events, and exhibitions
  • Greet visitors, and maintain front-of-house organization and presentation
  • Prepare the Museum for opening to the public, carrying-out duties related to opening and closing as needed
  • Maintain POS, ticketing, permit and other front-of-house systems and procedures
  • Maintain visitation and user records and statistics, and produce annual visitation report
  • Ensure that a high level of customer service is embedded into Museum initiatives and processes
  • Respond to tour, program, facility rental and related inquiries and bookings
  • Handle all sales transactions occurring at the reception desk using cash register, and credit and debit card terminals
  • Prepare and submit weekly sales reports and bank deposits for review and processing, in collaboration with Treasury
  • Collect operational invoices and submit to Manager for approval
  • Control inventory, maintain records and monitor upkeep of the gift shop
  • Maintain records of consignors/consignments, prepare monthly consignment statements for review and processing by Manager
  • Maintain the Donation, In-kind Donation and Planned Giving records system
  • Other duties as assigned.
Open To