Visitor Services Coordinator
Visitor Services Coordinator
Reporting to the Museum Services Manager, the Visitor Services Coordinator is responsible for implementing a visitor-centric model of customer service at the Museum of Dufferin (MoD) and maintaining a nimble, efficient front-of-house operation. The Visitor Services Coordinator is a dynamic, forward-facing member of the Museum’s team that leads the MoD’s engagement with visitors. This position also provides vital assistance for a variety of administrative, financial, and guest services tasks related to the Museum, including preparing financial deposits and statements, maintaining visitor statistics, managing tour and rental bookings, and assisting with events coordination. Scheduled hours for this position are 35 hours per week, with the typical work week being Tuesday through Saturday.
What you’ll do
- Respond to inquiries from the public via phone, email and in person
- Provide visitors and the public with general information about MoD programs, services, events, and exhibitions
- Greet visitors, and maintain front-of-house organization and presentation
- Prepare the Museum for opening to the public, carrying-out duties related to opening and closing as needed
- Maintain point of sale, ticketing, permit and other front-of-house systems and procedures
- Maintain visitation and user records and statistics, and produce annual visitation report
- Ensure that a high level of customer service is embedded into Museum initiatives and processes
- Coordinate tours, program and facility rentals and related inquires and bookings
- Handle all sales transactions occurring at the reception desk using cash register, and credit and debit card terminals
- Prepare and submit weekly sales reports and bank deposits for review and processing, in collaboration with Finance
- Collect operational invoices and submit to Manager for approval
- Control inventory, maintain records and monitor upkeep of the gift shop
- Maintain records of consignors/consignments, prepare monthly consignment statements for review and processing by Manager
- Maintain the Donation, In-kind Donation and Planned Giving records system
- Other duties as assigned
- Post-secondary diploma in Museum Studies, Office Administration, or Tourism & Hospitality
- 1-3 years of experience dealing with the public and handling inquiries in a front desk/reception environment
- Experience working in a Museum and/or knowledge of museum collections and membership databases are considered assets for the position
- Experience performing sales transactions
- Excellent customer service, inter-personal, and conflict resolution skills
- Highly organized and able manage multiple tasks effectively
- Strong computer and database management skills
- Valid Class G driver’s license and access to reliable transportation required
- Must provide a clear criminal reference check including the vulnerable sector screening.