Resident Care Manager, Permanent Full-Time

Reporting to the Director of Care, the Resident Care Manager provides front-line leadership and support for coordination of care. The position is responsible for planning, directing, and coordinating non-clinical resident care necessary for the daily management of all Resident Home areas. The manager monitors the quality outcomes as it relates to the care of the residents.

Implicit in this role is the responsibility for managing and participating in the day-to-day provision of resident centered care by leading and supporting Personal Support Workers and Nursing Assistants. The Resident Care Manager is responsible to apply leadership and management skills to identify and solve problems.

Posting Date

Closing Date

What you’ll do

  • Assume a leadership role in Home Committees and contribute to the development of home policies and procedures
  • Participate in the recruitment, deployment, evaluation and discipline of frontline nursing staff, under the direction of the Director of Care and with the assistance of Human Resources
  • Monitor and evaluate performance of team members and contribute feedback for performance management purposes
  • Ensure the effective and efficient use of Home resources
  • Comply with applicable legislation and union contracts
  • Assists with responding promptly to concerns of residents and family members and implement action plans to avoid reoccurrence of similar issues
  • Assists in the development, monitoring and evaluation of staffing patterns and work schedules
  • Assist with orientation of new team members and as assigned, conduct in- service education with team members
  • Assist in the development of performance review schedules
  • Provide support to the Medical Secretary during the payroll process
  • Assist in the development of performance review schedules
  • Ensure completion and analysis of monthly audits and indicators and identify corrective action
  • Conduct or assist with investigations of team member work related accidents and assist with completion of incident reports and appropriate follow-up
  • Assist with the evaluation of all non-clinical resident programs and services for relevance, quality and effectiveness as assigned
  • Work with team members to ensure they are adhering to Health & Safety & Infection Prevention and Control policies and procedures
  • Know and interpret MOHLTC regulations and standards
  • Support the Clinical Program leads with the annual program evaluations.
  • Participate in accreditation
  • Participate in the Compliance team to develop action plans
  • Assist with implementation of CQI projects, as relevant to the nursing department


What you’ll bring

  • Two (2) year college diploma or (3) year degree in Gerontology, Health Studies, or a related discipline
  • A Regulated Health Professional (RHP) under the Regulated Health Professionals Act (RHPA) with a current certificate of competence form the college. Registered Practical Nurse preferred
  • P.I.E.C.E.S, Crisis Prevention Intervention (CPI), Gentle Persuasive approaches (GPA), Montessori Methods (Dementiability), Teepa Snow, or other related training is preferred and considered an asset
  • Certificates in Gerontology and Mental Health are an asset
  • A minimum of two (2) years’ supervisory experience in Long Term Care or equivalent
  • Knowledge of, and demonstrated ability using a variety of learning mediums such as electronic presentation formats and technologies, integrated multimedia and online learning technologies, video conferencing and in-house classroom design
  • Knowledge of relevant legislation, guidelines and regulations as they relate to the position and responsibilities of the Long-Term Care sector
  • Knowledge of risk management concepts and ability to implement activities to reduce the impact of risk
  • Comprehensive knowledge of standards as set out by Ministry of Health, Ministry of Long- Term Care, and Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Knowledge of the Critical Incident reporting requirements
  • Strong computer skills, including but not limited to Point Click Care, online learning platforms and Microsoft Office suite
  • Able to work flexibly in a fast-paced, dynamic environment
  • Satisfactory police vulnerable sector screening
  • Two Step Tuberculosis test
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