Program Supervisor – Ontario Works
Program Supervisor – Ontario Works
The Community Services Department is one of the 47 provincially designated Service Managers in Ontario responsible for the administration, planning, funding oversight and delivery of Ontario Works, Housing and Early Years and Child Care services within Dufferin County.
Reporting to the Program Manager – Ontario Works, the Program Supervisor is responsible for the direct supervision of departmental staff. The Program Supervisor also provides a range of support services to staff, applicants, clients and tenants which support the delivery of Community Services programs, in the Ontario Works Division. On occasion, this position works in conjunction with, and provides support to, the Housing Division and Early Years and Childcare Division.
What you’ll do
- Direct staff in the daily operations and delivery of Community Services programs such as Ontario Works and Reaching Home Program in accordance with corporate and legislative requirements standards
- Designate work to be completed, assign and equalize workloads/schedules based on operational requirements and adjust as necessary to ensure provincial, federal and departmental standards are maintained
- Responsible for scheduling coverage, approving vacation and timesheet approvals ensuring operational requirements
- Monitor Ontario Works and Reaching Home program to ensure it is delivered within the applicable legislation and directives
- Make recommendations to Manager to address areas of concern and /or improve services
- Review/approve client files and confirm eligibility ensuring practices are in line with applicable legislation/directives, community services business practices and processes, review the documentation provided to ensure information is correct for all programs
- Assessing performance of team and individual staff
- Responsible for internal reviews and client complaints which come in various forms, telephone calls, written submission and office visits
- Complete Social Benefit Tribunal Hearings and Early Resolutions
- Participate in ongoing training to ensure up to date working practices for compliance with municipal and provincial requirements
- Attend, and organize divisional, departmental and sector specific meetings as required.
- Liaise with community partners and participate in community development
- Monitor daily and monthly reports/payments/receipts as required
- Approve discretionary benefits through Ontario Works and other related programs as per local policies
- Other duties as assigned
- Post-secondary diploma in Social Services, Human Services or a related field
- Minimum two (2) years experience in Supervisory capacity in the Human Services field
- Previous client service experience for those experiencing income insecurity, and homelessness.
- Knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (EI), Ontario Works (OW), Ontario Disability Support Program (ODSP) and Old Age Security (OAS)
- In depth knowledge of the Ontario Works Act and associated directives and their applications
- In depth knowledge of the Social Assistance Management System (SAMS)
- Knowledge of the Homeless Individuals and Families Information System (HIFIS)
- Strong working knowledge of the Reaching Home Program and its function on ending homelessness
- Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities
- Proficiency in Microsoft Office products
- Ability to set priorities and to work independently and efficiently to manage individual responsibilities
- Knowledge of crisis intervention and conflict resolution techniques
- Valid Class G driver’s license and access to reliable transportation required
- Must provide clear criminal reference check
- Suitable work from home environment including reliable high-speed internet.