Program Assistant - Ontario Works

Reporting to the Program Supervisor, the Program Assistant provides a wide range of program and administrative support services to staff and clients which support the delivery of Community Services programs. This is a part time position working 21 hours per week.

Posting Date

Closing Date

What you’ll do

  • Conduct screening applications for Community Service programs and make appropriate referrals to support clients
  • Provide clients with required program information, forms and applications and assist in completing the forms and applications
  • Perform data entry and changes into the Social Assistance database
  • Prepare, update, and maintain files for new applicants and existing clients
  • Process cheques within prescribed timelines and complete monthly cheque runs
  • Performs other duties as assigned.

What you’ll bring

  • Post-secondary diploma in Social Services, Human Services, or a related field
  • Minimum 2 years’ experience in an administrative capacity, preferably in a municipal government
  • Exceptional customer service skills with the ability to interact respectfully with the vulnerable population
  • Ability to communicate effectively, both orally and in writing to facilitate interaction with management, employees and representatives from external agencies including the general public
  • Experience with data entry
  • Strong organizational, analytical, problem solving and multi-tasking skills with the ability to meet deadlines and assess priorities
  • A clear criminal reference check including the vulnerable sector screening.
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