Community Services Worker - Housing (6-month contract)

Reporting to the Program Manager of Housing, the Housing Community Services Worker will provide support and assistance to the public in accessing departmental programs and services.

Posting Date

Closing Date

What you’ll do

  • Support individual(s) efforts to access programs and services
  • Explaining to individual(s) rights and responsibilities in accordance with Legislation, Regulations and Guidelines
  • Enforcing eligibility requirements in accordance with Legislation, Regulations, Departmental and Provincial Guidelines
  • Ensuring required documentation and information is appropriately noted
  • Notifying individual(s) of intention to terminate, hold, reduce assistance/subsidy, etc., following established policies
  • Respond to all individual(s) and/or public inquiries in a professional, facilitating and timely manner
  • Maintaining working knowledge of all software applications required to carry out functions of job
  • Perform other related duties as assigned

What you’ll bring

  • Graduation from a recognized university with 1-2 years of experience or a community college with 5 years of experience or an acceptable combination of education, skills and experience
  • Assets for the position include previous experience using HIFIS and/or in Social Housing
  • Excellent written and verbal communications skills with a demonstrated ability to deal professionally with clients and other social service agencies
  • Proficient with Microsoft Office specifically Excel
  • Basic accounting skills related to budget tracking
  • Ability to respectfully interact and work with the vulnerable population
  • Demonstrated ability to assess, analyze and resolve complex situations
  • A clear criminal reference check including the vulnerable sector screening
Open To
Public