Community Services Worker - Housing

Reporting to the Program Manager of Housing, the Housing Community Services Worker will provide support and assistance to the public in accessing departmental programs and services.

What you’ll do

  • Support individual(s) efforts to access programs and services
  • Explaining to individual(s) rights and responsibilities in accordance with Legislation, Regulations and Guidelines
  • Enforcing eligibility requirements in accordance with Legislation, Regulations, Departmental and Provincial Guidelines
  • Ensuring required documentation and information is appropriately noted
  • Notifying individual(s) of intention to terminate, hold, reduce assistance/subsidy, etc., following established policies
  • Respond to all individual(s) and/or public inquiries in a professional, facilitating and timely manner
  • Maintaining working knowledge of all software applications required to carry out functions of job
  • Perform other related duties as assigned

Posting Date

Closing Date

What you’ll bring

  • Graduation from a recognized university with 1-2 years of experience or a community college with 5 years of experience or an acceptable combination of education, skills and experience
  • Assets for the position include previous experience using HIFIS and/or in Social Housing
  • Excellent written and verbal communications skills with a demonstrated ability to deal professionally with clients and other social service agencies
  • Proficient with Microsoft Office specifically Excel
  • Basic accounting skills related to budget tracking
  • Ability to respectfully interact and work with the vulnerable population
  • Demonstrated ability to assess, analyze and resolve complex situations
  • A clear criminal reference check including the vulnerable sector screening
Open To